Designing for Two Species of User
Every SaaS product ever built rests on an assumption so basic nobody wrote it down: the user is a person. That assumption is now wrong roughly some of the time, and heading towards most.
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Writing
Long-form pieces on agentic systems, software economics, and what actually happens when you put AI into a workflow that matters.
Every SaaS product ever built rests on an assumption so basic nobody wrote it down: the user is a person. That assumption is now wrong roughly some of the time, and heading towards most.
Read more →